Service & Support
Lumintop Technology Co., Limited
Last updated: May. 2014
Conditions of Use
Lumintop provides services to you subject to certain conditions. By visiting or shopping at any Lumintop website you accept the following conditions:
Your Personal Information Is Private
Lumintop is serious about protecting our customers' personal information. You can always browse our website without giving any personal information.
However, in doing business with you we may have to gather certain information so that we can process orders, personalize your shopping experience, or send you the latest product updates and other useful material. We will not sell, rent, trade, or give away individual, personally identifiable information entered on this site to any third party. If you do not wish to receive updates or other material from Lumintop, you can simply respond to our e-mail or otherwise tell us that you do not want to receive our future communications.
What we collect
To process and ship your order we need your name, billing address, shipping address, e-mail address, billing phone number, and shipping phone number. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. Please understand that we do this for your protection.
In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your account, and to improve your overall shopping experience.
Contacting Lumintop Customer Service
If you contact Lumintop customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly. Occasionally we may contact you later to verify information or to check on the quality of your Customer Service contact with Lumintop. We will not add your e-mail address to our newsletter mailing list if you contact customer service.
If necessary, we may be required to release customer account or other information to comply with the law, or to protect the rights, property and safety of Lumintop, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies help us identify you when you visit Lumintop. We do not store your password or any other personal information in your cookie.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some Lumintop.com website features, so we recommend that you leave them turned on.
When you visit Lumintop.com or send e-mail to us, you are communicating with us electronically. By so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Lumintop.com site.
Conditions of Use, Notices and Revisions
Our business changes constantly, and our Privacy Notice and the Conditions of Use may change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to. As always, we recommend that you check our website frequently to view recent changes or updates. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.